Avidclan Technologies ("Company", "we", "us", or "our") operates the MiniRide platform, including the MiniRide consumer mobile application ("Rider App"), the MiniRide Driver partner mobile application ("Driver App"), and associated backend API services. This Privacy Policy sets forth our transparent practices regarding data collection, storage, processing, transfer, and account deletion. By accessing or using our services, you consent to the practices outlined in this policy.
1. Information We Collect
We collect only the information necessary to provide, optimize, and secure ride-hailing services for both riders and driver-partners:
| Category | Data Elements Collected | Applicability & Source |
|---|---|---|
| Account & Profile | Full name, phone number, profile photo, language preference | Riders & Drivers (Provided by You) |
| Location Data | Precise GPS coordinates, pickup/drop-off points, ride routes, speed | Device Sensors (GPS / Network) |
| Driver Verification & KYC | Driving License (DL), Vehicle Registration Certificate (RC), Vehicle Insurance, vehicle photos | Drivers Only (Uploaded for Compliance) |
| Ride & Transaction Details | Pickup & destination addresses, ride distance, duration, fare, tips, ride status history, ratings and reviews | Platform Generated |
| Payment Information | Payment method chosen (UPI, cards, wallet), transaction IDs, payment status. Note: Credit/debit card numbers are tokenized and processed securely by Razorpay — we never store raw card numbers or CVV. | Riders & Drivers |
| Device & App Diagnostics | Device model, operating system version, unique device identifier, IP address, crash logs, push notification tokens (APNs / FCM) | Automated Telemetry |
| Communications | WhatsApp OTP delivery logs, customer support chat/tickets, ride-related alerts | Communication Gateway |
2. Location Services & Background Tracking
Location data is fundamental to matching riders with nearby drivers, providing navigation, and calculating fair distances.
For MiniRide (Rider App):
- Foreground Tracking Only: We access your device's location only while you are actively using the application (in the foreground) to set your pickup location, view nearby available drivers, track your driver's real-time arrival, and monitor your route during a trip.
- We do not track rider location when the app is closed or running in the background.
For MiniRide Driver (Driver App):
- Foreground & Background Tracking: The Driver App collects precise GPS coordinates both in the foreground and in the background only while the driver has set their status to "Online" or is actively fulfilling a trip.
- Purpose of Background Tracking: Background location is necessary so driver-partners can receive dispatch alerts for nearby rides even when the driver app is minimized (e.g., while using third-party turn-by-turn navigation apps like Google Maps/Apple Maps, or when the screen is locked), and to provide riders and safety systems with unbroken live tracking.
- Clear Control & Stop Condition: Drivers maintain full control. When a driver toggles the status to "Offline" or logs out of the app, background location collection stops immediately and completely.
3. How We Use Your Information
- Ride Matching & Dispatch: Calculating routes, estimating ETAs, and assigning nearby drivers to ride requests.
- Safety & Verification: Validating driver credentials (Driving License and RC), maintaining trip safety audits, and preventing fraud or misuse.
- Seamless Authentication: Sending one-time verification passwords (OTPs) via the official WhatsApp Business Platform (Meta).
- Billing & Settlement: Processing ride fares, driver payouts, refunds, and wallet transactions through certified payment gateways.
- Real-Time Notifications: Sending push alerts for ride acceptance, driver arrival, trip completion, and transactional updates.
- Customer Support: Investigating and resolving rider and driver support requests, fare adjustments, or dispute inquiries.
- Legal & Regulatory Compliance: Fulfilling statutory obligations under Indian transportation, taxation, and IT regulations.
4. Third-Party Service Providers
We do not sell, trade, or rent your personal information to data brokers or marketing third parties. We share data strictly with trusted service providers essential for platform operations:
- Razorpay Software Private Limited: PCI-DSS Level 1 compliant payment processor handling UPI, credit/debit card, netbanking, and wallet transactions.
- Mapbox, Inc. & Google Maps Platform: Mapping, location search (geocoding / reverse geocoding), and route optimization services.
- Meta Platforms, Inc. (WhatsApp Business Platform): Delivery of secure transactional OTP messages and account login authentication.
- Google Firebase & Apple Push Notification Service (APNs): Delivery of critical, real-time push alerts regarding ride bookings, driver status, and security alerts.
- Law Enforcement & Regulatory Bodies: We may disclose information if required under Indian law, court subpoenas, or bona fide emergency safety requests.
5. Data Retention
We retain your personal information only as long as necessary to provide services and comply with applicable statutory laws:
| Data Category | Retention Duration | Purpose |
|---|---|---|
| Account Profile & KYC | Active duration of account + 30 days after deletion request | Service provision & account restoration grace period |
| Trip & Route History | 2 Years | Dispute resolution, safety verification, tax auditing |
| Live GPS Coordinates | 90 Days | Trip auditing and incident investigation; purged thereafter |
| Payment & Invoicing Records | 7 Years | Mandatory compliance with Indian Tax, Accounting, and RBI rules |
| OTP & Auth Logs | 30 Days | Security monitoring and rate-limiting enforcement |
6. Your Rights & Account Deletion (Apple Guideline 5.1.1)
In accordance with Apple App Store Review Guidelines and Indian privacy standards, you have full ownership and control over your personal data:
You can initiate permanent account deletion at any time directly from within both the MiniRide and MiniRide Driver apps:
Step 1: Navigate to Profile screen.
Step 2: Tap on Settings (or Help & Support).
Step 3: Tap on Delete Account and confirm your request.
Upon confirmation, your active sessions will be terminated immediately. All personally identifiable information, phone number records, profile pictures, and active credentials will be permanently erased from our production servers within 30 days.
- Alternative Deletion Request: You may also request account deletion or data purge by emailing us at miniridesupport@gmail.com or calling +91 81404 14202 with your registered phone number.
- Right to Access & Portability: You may request a machine-readable summary of your trip records and personal details on file.
- Right to Rectification: You can edit and update your name, profile picture, or vehicle information directly in the app.
- Revocation of Permissions: You can revoke location, camera, or push notification permissions at any time via your device's iOS/Android Settings.
7. Security & Data Protection
We implement rigorous organizational and technical measures to protect your data against unauthorized access, loss, or alteration:
- Encryption in Transit: All client-to-server traffic is encrypted using industry-standard TLS 1.2 / TLS 1.3 cryptographic protocols with HTTPS.
- Encryption at Rest: Sensitive database fields, authentication secrets, and stored credentials are cryptographically hashed and encrypted.
- Access Controls: Role-based access control (RBAC) ensures only authorized operations personnel have access to administrative tooling under audit logs.
- No Plaintext Passwords: Authentication is handled via cryptographically validated OTPs and signed JSON Web Tokens (JWT).
8. Children's Privacy
Our services are strictly intended for individuals who are at least 18 years of age. We do not knowingly collect personal data from minors. If we discover that a child under 18 has provided us with personal information, we will immediately delete such data and terminate the account.
9. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and rules made thereunder, any questions, grievances, or requests regarding this Privacy Policy should be directed to our Grievance Officer:
10. Updates to this Privacy Policy
We may periodically update this policy to reflect operational changes or evolving legal requirements. Any modifications will be posted here with an updated "Last Updated" timestamp. We encourage users to periodically review this page. Significant changes will be announced via an in-app alert or push notification.